Continuent Documentation

Manual Home
Tungsten Replicator 7.0 Manual
Page in Other Manuals
Tungsten Replicator 8.0 Manual
Tungsten Replicator 6.1 Manual
Tungsten Clustering (for MySQL) 7.0 Manual
Tungsten Replicator 7.1 Manual
Tungsten Clustering (for MySQL) 7.1 Manual
Tungsten MI (TMI)
Tungsten Clustering (for MySQL) 6.1 Manual
Tungsten Clustering (for MySQL) 8.0 Manual
Breadcrumbs
> Tungsten Replicator 7.0 Manual
Chapters
Preface
1. Introduction
2. Deployment Overview
3. Deploying MySQL Extractors
4. Deploying Appliers
5. Deployment: Advanced
6. Deployment: Security
7. Operations Guide
8. Command-line Tools
9. The tpm Deployment Command
10. Tungsten REST APIv2
11. Replication Filters
12. Performance and Tuning
A. Release Notes
B. Prerequisites
C. Troubleshooting
D. Files, Directories, and Environment
E. Terminology Reference
F. Internals
G. Frequently Asked Questions (FAQ)
Children of this Page
C.1. Contacting Support
C.2. Support Tools
C.3. Error/Cause/Solution
C.4. Known Issues
C.5. Troubleshooting Timeouts
C.6. Troubleshooting Backups
C.7. Running Out of Diskspace
C.8. Troubleshooting SSH and tpm
C.9. Troubleshooting Data Differences
C.10. Comparing Table Data
C.11. Troubleshooting Memory Usage
Appendix C. Troubleshooting
Prev    Next

Appendix C. Troubleshooting

Table of Contents

C.1. Contacting Support
C.1.1. Support Request Procedure
C.1.2. Creating a Support Account
C.1.3. Open a Support Ticket
C.1.4. Open a Support Ticket via Email
C.1.5. Getting Updates for all Company Support Tickets
C.1.6. Support Severity Level Definitions
C.2. Support Tools
C.2.1. Generating Diagnostic Information
C.2.2. Generating Advanced Diagnostic Information
C.2.3. Using tungsten_upgrade_manager
C.3. Error/Cause/Solution
C.3.1. Too many open processes or files
C.3.2. MySQLExtractException: unknown data type 0
C.3.3. Attempt to write new log record with equal or lower fragno: seqno=3 previous stored fragno=32767 attempted new fragno=-32768
C.3.4. Services requires a reset
C.3.5. OptimizeUpdatesFilter cannot filter, because column and key count is different. Make sure that it is defined before filters which remove keys (eg. PrimaryKeyFilter)
C.3.6. Unexpected failure while extracting event
C.3.7. Replicator runs out of memory
C.3.8. Unable to update the configuration of an installed directory
C.4. Known Issues
C.4.1. Triggers
C.5. Troubleshooting Timeouts
C.6. Troubleshooting Backups
C.7. Running Out of Diskspace
C.8. Troubleshooting SSH and tpm
C.9. Troubleshooting Data Differences
C.9.1. Identify Structural Differences
C.9.2. Identify Data Differences
C.10. Comparing Table Data
C.11. Troubleshooting Memory Usage

The following sections contain both general and specific help for identifying, troubleshooting and resolving problems. Key sections include:

  • General notes on contacting and working with support and supplying information, see Section C.1, “Contacting Support”.

  • Error/Cause/Solution guidance on specific issues and error messages, and how the reason can be identified and resolved, see Error/Cause/Solution.

  • Additional troubleshooting for general systems and operational issues.

Prev   Next
B.5. Prerequisite Checklist Home C.1. Contacting Support
Copyright © 2025 Continuent, Ltd.1 (415) 529-4901Terms of UsePrivacy & CookiesLegal NoticeExhibits