10.1. Lost Password

Question: I lost my password and got locked out of the Dashboard

Answer:

To recover access another user can recreate your account for the dashboard. Or if you lost all access to the dashboard from all accounts. Do the following steps: (for docker-compose installations)

  1. Verify that you've set default admin user and default admin passwords environment variables into the docker-compose or .env files available to it.

  2. SSH to the dashboard container.

  3. Navigate to config directory (by default app/persistent/)

  4. Delete the users.json file.

  5. Exit from the container

  6. Restart the container

    For Docker:

    • Shutdown the docker container by running docker-compose down

    • Restart the container with docker-compose up -d

    For kubernetes / helm:

    • kubectl delete pod -n tungsten-dashboard {pod-name}

When the user file does not exist the Dashboard will recreate the default user for you when it restarts, use this to recover access